Privacy Policy
We take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial services.
Information We Collect
When you use qorelieonex's financial services, we collect several types of information to provide you with personalized assistance and comply with Australian financial regulations.
Personal Information
Automatically Collected Data
Our website automatically collects technical information about your device and browsing behavior, including IP addresses, browser types, and pages visited. This helps us improve our services and ensure website security.
Australian Privacy Principle Compliance: All information collection practices comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles. We only collect information that's reasonably necessary for our business functions.
How We Use Your Information
Your personal information serves specific purposes related to providing financial services and meeting our legal obligations under Australian law.
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Financial service provision | Contract performance | 7 years after service completion |
| Identity verification | Legal compliance (AML/CTF) | 7 years from last transaction |
| Credit assessments | Legitimate business interest | 5 years from assessment |
| Marketing communications | Consent (opt-in required) | Until consent withdrawn |
We process your information to assess your financial needs, provide appropriate advice, and maintain accurate records as required by the Australian Securities and Investments Commission (ASIC) and other regulatory bodies.
Information Sharing and Disclosure
qorelieonex shares your personal information only when necessary for service delivery or required by Australian law. We never sell your information to third parties for marketing purposes.
Authorized Disclosures
All third parties who receive your information are contractually bound to protect your privacy and use information only for the specified purposes. We conduct due diligence on all service providers to ensure they meet Australian privacy standards.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. These rights help you understand and manage how your information is used.
Access and Correction
You can request access to your personal information at any time. We'll provide a copy within 30 days, though complex requests may take longer. If you find errors in your information, we'll correct them promptly and notify any relevant third parties.
Complaint Resolution
If you're concerned about how we've handled your personal information, contact our Privacy Officer first. We aim to resolve complaints within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
Exercise Your Rights: To access, correct, or request deletion of your personal information, email us at privacy@qorelieonex.com with your full name and specific request. We may need to verify your identity before processing requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, modification, or disclosure.
Despite our security efforts, no system is completely immune to risks. If we experience a data breach that may affect you, we'll notify you within 72 hours and provide guidance on protective steps you should take.
International Data Transfers
Some of our technology service providers operate servers outside Australia. When we transfer your information overseas, we ensure appropriate safeguards are in place.
Approved Transfer Mechanisms
We only transfer personal information to countries with adequate privacy protections or use binding corporate rules and standard contractual clauses approved by Australian privacy authorities. Current overseas processing locations include secure facilities in Singapore and Ireland, both of which provide strong privacy protections.
Before any new international transfer arrangement, we conduct privacy impact assessments and ensure the receiving country's laws won't improperly interfere with your privacy rights.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our services.
Cookie Categories
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.
Updates to This Policy
We review this privacy policy annually and update it when our practices change or new legal requirements emerge. Significant changes will be communicated through email notification and website announcements.
Minor updates, such as contact information changes, may be made without specific notification. We recommend reviewing this policy periodically to stay informed about how we protect your information.
This policy was last substantially revised in March 2025 to reflect updated Australian Privacy Principles and enhanced security measures implemented throughout 2024.
Privacy Contact Information
For privacy-related questions, requests, or concerns, contact our Privacy Officer:
Address: 2/31 Queen St, Melbourne VIC 3000, Australia
Phone: +61 3 9606 0085
Email: privacy@qorelieonex.com
We respond to privacy inquiries within 5 business days and aim to resolve all matters promptly and transparently.